Refund Policy

We aim to handle refund requests fairly and quickly.

Before delivery starts

If your order has been paid but no trader has been assigned and no delivery has begun, you may request a full refund.

After trader assignment

Once a trader has been assigned and delivery has started, refunds are reviewed on a case-by-case basis. Partial refunds may apply where partial delivery has occurred.

Non-refundable cases

• Completed deliveries where coins have been received
• Issues caused by inaccurate information provided by the customer
• Outcomes that fall outside our reasonable control

How to request a refund

Open your order page and message support, or email support@gtgcoins.example with your order ID.